Privacy policy

  • 1. General provisions
    1.1. UAB "Sumanus sprendimai" (hereinafter - "Company") respects all buyers of its services, potential customers (who tried the services, but did not become customers), and all visitors to the plantoys.lt / .lv / .ee website (hereinafter - "Site") (hereinafter - "Clients"), the right to privacy and undertakes to ensure the protection of submitted and received personal data. The company also takes care of ensuring the rights of customers as data subjects.
    1.2. This privacy policy regulates the main principles and procedures for collecting, processing and storing personal data of the Company's customers.
    1.3. By using the Website, as well as ordering or using the services offered by the Company in any form and by providing the Company with your personal data, you agree to the provisions of this Privacy Policy. Customers are considered to be familiar with the Privacy Policy when they mark a "tick" when registering on the Website that they agree with the Company's Privacy Policy. The privacy policy can be reacquainted at any time by clicking on the appropriate link on the Website.
    1.4. When processing the Customer's personal data, we comply with all relevant laws, including the protection of personal data regulated by the EU, ADTAĮ, Republic of Lithuania and other applicable legal acts. 

    2. What concepts are used?
    2.1. Personal data - any information about an identified or identifiable natural person (data subject); an identifiable natural person is a person whose identity can be determined directly or indirectly, in particular by an identifier such as a name, a personal identification number, location data and an Internet identifier, or by one or more of that natural person's physical, signs of physiological, genetic, mental, economic, cultural or social identity.
    2.2. Data subject - a private person - a client of the Company (including visitors to the Website), whose personal data is collected by the Company.
    2.3. Consent of the data subject - any freely given, specific and unambiguous expression of the will of a properly informed data subject by means of a statement or unequivocal actions by which he agrees to the processing of personal data related to him.
    2.4. Data processing - any operation or sequence of operations carried out by automated or non-automated means with personal data or sets of personal data, such as collection, recording, sorting, systematization, storage, adaptation or change, extraction, familiarization, use, disclosure by forwarding, distribution or otherwise making it possible to use them, as well as juxtaposition or combination with other data, restriction, deletion or destruction.
    2.5. Data Controller - a private or legal person, public authority, agency or other institution that processes personal data on behalf of the Data Controller.
    2.6. Data controller - UAB "Sumanus sprendimai", a company operating and established under the laws of the Republic of Lithuania, code 303226452, registered at the address Mileišiškių st. 34-2, Vilnius, Republic of Lithuania, data on which are collected and stored in the Register of Legal Entities.
    2.7. Direct marketing - activity intended to contact the Customer by mail, telephone or other direct means and offer goods or services and/or ask for their opinion on the offered goods or services, including in an automated way. 

    3. What cookies and how we use them
    3.1. What is a cookie - small files that are sent to the user's web browser and are placed on the browsing computers or other devices when the website is visited for the first time. Subsequently, cookies are used on the website in order to ensure the best possible use of the website for the user, when the user's computer is identified and access to the website or the information on it is facilitated, thus adapting the content of the website as conveniently as possible for the user.
    3.2. These cookies are used on the Website, as well as in the Company's related systems, designed to provide proper and high-quality customer service.
    3.3. In order to ensure the possibility for you to browse the Website more conveniently and efficiently and to provide you with useful offers, we use the following Cookies on the Website: PHPSESSID (session information), "CookieInfoScript" (consent to the use of cookies), _gat, _ga, _git, __utma, __utmb, __utmc, __utmt, __utmz (cookies used by Google Analytics), datr, Fr, sb, locale, reg_ext_ref, reg_fb_gate, reg_fb_ref ​​(cookies used by Facebook Pixel) and "GPS", "PREF", "VISITOR_INFO1_LIVE", "YSC" (YouTube video content broadcast information) .
    3.4. The Customer's right to refuse cookies - The Customer can at any time delete or block part or all of the saved cookies on his computers or other devices by changing the settings of his browser. More information about deleting or blocking cookies can be found on the website of the browser manufacturer. Please note that following these steps, some website functions may be partially or completely disabled and unavailable. The customer understands that third-party plugins (partners, statistics collection systems, communication systems, etc.) may be used on the Website, which also use cookies to ensure their proper functionality. We emphasize that the website manager does not control, cannot be and is not responsible for the cookies used by third parties, the content and the privacy protection applied by these websites, which we recommend to familiarize yourself with in each case individually. 

    4. What personal data do we collect?
    4.1. The Company collects and later processes the Customer's personal data, which you provide yourself, when using and ordering services on the Website or when ordering services in another way: name, surname, personal code (optional), address, e-mail. e-mail address, telephone number, and other data related to the specifics of the service order. We note that you provide data additionally on your own initiative, when registering and/or ordering, managing the services provided by the Company.
    4.2. The personal data specified by the Client are stored during the period of cooperation between the Company and the Client (during the provision of services) and for 10 (ten) years from the end of this period. Data may be stored for a shorter period if there is no legal basis for this.
    5. For what purposes and how do we process personal data?
    5.1. The Company's data about the Customer will be processed in a legal, fair and transparent manner (principle of legality, fairness and transparency).
    5.2. The Company processes the above-mentioned personal data of the Client for the processing and administration of the purchase/order of services, for the processing of accounting documents related to the order of services, for contacting you regarding the fulfillment of contractual obligations, for direct marketing purposes (with the prior consent of the data subjects).
    5.3. We ensure that the Client's personal data is and will be processed in a legal, fair and transparent manner, collected for established, clearly defined and legitimate purposes and not further processed in a manner incompatible with those purposes, adequate, appropriate and only such as is necessary to achieve the purposes for which they are processed, accurate and, if necessary, updated, processed in such a way that adequate security of personal data is ensured through the application of appropriate technical and organizational measures, including protection against unauthorized or illegal processing of Data and against accidental loss, destruction or damage (principle of integrity and confidentiality). 

    6. What data subject rights do you have?
    6.1. The customer has the right to withdraw his consent at any time. Withdrawal of consent does not affect the lawfulness of consent-based data processing carried out prior to the withdrawal of consent. The data subject is informed about this before giving consent. Withdrawing consent is as easy as giving it.
    6.2. You have the rights of data subjects, which we will implement after receiving a request from the Customer by registered mail, at the address Mileišiškių g. 34-2, Vilnius and after you have properly confirmed your identity. The Customer has the right to get acquainted with his personal data and how they are processed, to demand the correction of inaccurate personal data related to the Customer, as well as to demand that incomplete personal data of the Customer be supplemented.
    6.3. The Customer has the right to demand that the Company delete personal data related to the Customer, if they are no longer needed to achieve the purposes for which they were collected or otherwise processed; withdraws consent, and there is no other legal basis for processing the Client's personal data; personal data were processed illegally; on other grounds established in the Regulation; require the Company to limit the processing of the Client's personal data; receive the personal data related to the Customer, which they have provided to the Company in a structured, commonly used and computer-readable format; the Customer also has the right to ask the Company to transfer personal data to another data controller; to object to the processing of related personal data (e.g. for direct marketing or otherwise).
    7. How we process personal data for the purpose of direct marketing:
    7.1. The Company will contact the Client only with the Client's prior consent and in accordance with the provisions of the ERA, ADTAĮ and the Regulation. We will send the Company's newsletters by e-mail. by mail or phone and/or we will inquire about the quality of existing services and other related issues.
    7.2. We process the following personal data of the Customer for the purpose of direct marketing: name, e-mail address, telephone number.
    7.3. The Customer's personal data for the purpose of direct marketing is stored until the Customer opts out of receiving direct marketing communications (such an opt-out link is provided at the bottom of each email sent). 

    8. To whom we provide personal data
    8.1. The access of the Company's employees to the Customer's personal data is granted only if it is necessary to fulfill their duties and only if the employee undertakes to comply with the requirement of confidentiality.
    8.2. The Company may provide the Customer's personal data to data processors who provide services to the Company and process the Customer's personal data on behalf of the Company and for the benefit of the Company or the Customer, to law enforcement authorities, when there is a legal basis for this, to other third parties with the Customer's consent. Such data processors have the right to process the Customer's personal data only in accordance with the Company's instructions.
    8.3. The customer's personal data can also be provided in response to official requests of state institutions and courts, but only after making sure of the legality of these requests.